how do I withdraw funds from my account?

In order to place a withdrawal request, please follow these steps:

  • Click on the Withdraw Funds tab in the left-hand menu in your accounts traders room
  • Enter the amount to withdraw (in USD)
  • Complete the electronic withdrawal form as required (depending if you are requesting your withdrawal in Cryptocurrency or another method)
  • Click “Submit”

Please be advised that funds can only be withdrawn from your available balance, so before you make a withdrawal request, you should ensure that you have the amount available in your balance. Please note, that Bonuses cannot be withdrawn, therefore your request will be rejected. You can only withdraw your funds without bonuses.

Please note the following important points:

  1. Your account needs to be verified!
  2. The minimum amount to withdraw is $30.
  3. The withdrawal fee is free.
  4. You will be notified via email once your withdrawal request has been processed by Monyxa.

Please note, that we only approve withdrawal request during standard working hours: Monday through to Friday 7AM – 5PM GMT. When you make a withdrawal request at night or during the weekend, we will need to approve it once our staff gets online! No need to panic 🙂