Verification is a mandatory part of the process of trading on Monyxa.
Once your account is verified, you will be able to enjoy the full benefits of trading on Monyxa especially you will be able to withdraw your funds. To verify your account, you are required to upload both a proof of identity (POI) and proof of address (POA). Only after you provide us with both documents will your verification process begin.
Proof of Identity
Your POI document should contain your name, date of birth, a clear photograph, issue date, and if it has an expiry date, that should be visible as well. A passport is the preferred proof of identity, as it is the document which will be quickest for the Monyxa team to process. Alternatively, you can use a driving license or any other government-issued ID. If the document is double-sided, and there’s relevant information on the backside, make sure to upload that as well.
All of the information on your POI should be visible
Upload the full document, without cropping and in focus
Proof of address
Your POA document should contain your full name, address and an issue date, which should be no older than 6 months. The name or logo of the issuer should also be clearly visible. Please make sure to scan your document against a different-colored background, so that all four corners are visible.
Your proof of address can be one of the following:
Credit Card Statement, Electricity, Water or Gas Bill
There should be no cropping and all four corners should be visible
The verification process can take a few days, and you will be notified once your account is verified.
Our team will go over your documents and update your verification status, so there’s no need to contact Monyxa Customer Support inquiring about your verification process. In the event that your documents are rejected, we will send you an email with a clear explanation of what you need to provide. To avoid losing the email, please add Monyxa to your ‘safe sender’ list in your email settings.