I haven’t received my card

We are sorry to hear that you have not received your card so far. According to the statistics we have, the medium time of the card delivery is about 20 days. This estimated period depends on the country of your residence and the processing possibilities of your local post and may reach up to 40 days.

If more than 20 days have passed since the card has been sent to you, please try visiting your local post office, as sometimes they don’t properly notify customers about incoming packages.